PASAY CITY, PHILIPPINES- The Sprint King, Mr. Arthur Flores Jr, gave his insights and recommendations as a panelist in the recently concluded event “The Journey to Digital Quality” hosted by The Information Technology and Business Process Association of the Philippines (IBPAP) Quality Council.
The discussion mainly revolved in the possible role of Quality in the Digital Age. Being both the Program Director of Innovation Certification Programs and a Certified Six Sigma Black Belt Consultant, Arthur's insights are rooted at how quality and digitization- which can be a form of innovation, interlocks with one another.
According to The Sprint King: "The role of the BPO industry is already shifting, from a company who mainly accepts outsourced task and do it as it is agreed upon, and get income on a per head basis; into companies who are expected to also act as consultants to see how they can add value to the process entrusted to them....
"And no one else is in the forefront of this paradigm shift other than the Quality Department. With this shift, the role of quality has shifted from a cost center into a profit center department. Why? Because clients no longer looks for who offers the cheapest service, rather they are now looking for who can provide additional value to them. And Lean Six Sigma specifically address this need. “
Before the discussion reaches its end, The Sprint King left the audience with three critical points to ensure that quality is embedded in their digital initiatives:
Know your business goal and objectives
Are you aiming to increase productivity, reducing errors or defects, or controllership?
Know your customers.
Either External or Internal, at this point in time, the customers are more powerful than ever, they are the ones who dictate the value of things. A clear example of this is bitcoin, bitcoin is not backed up by anything aside from the perception of the consumers that it is something that they need. Same goes for quality, your customers or clients are the ones who are going to dictate what is are going to dictate what is valuable to them.
Optimize your process first
Not because digital is in, and other companies are already doing it, you should do it now as well. Because if you implement digitization without improving your process then you can risk automating defect-generating steps in your process as well.
A friendly tip for companies eyeing digitization in the near future:
The common practice in digitization is that companies will find a digital product, and then plugs it in to their organization, where the whole organization will be forced to undergo an enormous amount of change.
This is what makes your partnership of the Six Sigma Guy and the Sprint King unique; our clients are guided using disruption transformation models. This ensures that they do not carry over unhealthy and unnecessary process steps in their transition to digital, plus, it predicts whether your innovation initiative will be feasible even before implementing it- both by using Six Sigma and Design Sprint (Design Thinking v2.0) respectively.
This approach have already lead to thousands of concept-to-development hours being saved and millions of cost and efforts being wasted.
Going digital? contact us at firstname.lastname@example.org
by: CG.J. Villegas