Certified Service Innovator [ CSI ]
You'll learn the tools & techniques of the same proven, structured framework that Google Ventures has used to design, prototype and validate solutions for Uber, the United Nations, Slack, the US Dept of Defense, Home Depot and more.
The workshop is fast-paced, hands-on, time-boxed, and immersive. We'll move from an initial product idea to a hi-fidelity prototype that we'll use to test on live customers. You'll learn and practice different ideation techniques and the best methods to empathize with your customers like Lightning Demos, Sketching, User Story Mapping, Prototyping and Customer Interviews.
By the end of the workshop, you'll have the right knowledge and process to drive practical, hi-impact innovation inside your organization.
IS THIS WORKSHOP FOR YOU?
This workshop is best suited for small teams that often get stuck, want to move faster, and want to ensure they're using the best approach to solve their most important problems.
The program is for Customer Experience Managers, Business Development Managers, VPs of Innovation, VPs / Directors of Product, VPs / Directors of UX, VPs Engineering / CTOs, UX Designers, Creative Directors, and Entrepreneurs/ Technopreneurs.
This workshop is not for those looking to sit back and listen to theory. You should come prepared to work hard with others in a collaborative, time-boxed, result-driven environment.
Be the mind behind unprecedented customer experience that people will yearn for!